The Cardiff and Vale Advocacy Gateway
One point of contact for advocacy requests in Cardiff and the Vale of Glamorgan
What is CVAG?
CVAG is the central hub for advocacy in Cardiff and the Vale. CVAG's skilled advisers triage all advocacy requests and match people with the right service, whether that's statutory advocacy, community advocacy projects, or specialist services. CVAG also offers additional information, advice, and assistance where needed.
CVAG is commissioned by Cardiff County Council but independently operated by ProMo Cymru. CVAG is impartial, rights-based, and focused on what matters to the individual.
CVAG is designed to be the single point of contact for every advocacy request, not just the ones where the route is unclear.
- Professionals who already know what they need: even if you are confident a referral should go to a specific statutory service, routing it through CVAG ensures it is recorded consistently and that nothing is missed.
- Cases where no advocacy project currently exists: if there is no service available to meet the need, that is important to highlight and track. CVAG captures it and reports it to commissioners.
- Everything in between: uncertainty, complexity, and borderline situations are also scenarios CVAG can support with.
How It Works
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Who Can Contact CVAG?
Social workers, health practitioners, community support services, and other professionals can refer a person or simply ask for guidance on eligibility and the right service.
Individuals and family members can contact CVAG directly. The service is free, bilingual, and fully accessible. No one should feel put off or left out.
What Happens When You Contact CVAG?
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Important Notes
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Whenever there's a doubt about advocacy need, contact or refer to CVAG. CVAG makes sure access is straightforward, keeps the service user at the centre, and helps practitioners deliver the best outcomes possible.
Visit the CVAG Website ↗